Interested in learning more? Why not take an online Outlook 2019 course? Occasionally, the outgoing email server is unavailable, your network connection is no longer working, or your computer is not connected to your Wi-Fi service.Ĭlick 'New Folder' in the context menu, and Outlook will prompt you to give the new folder a name.

An email is placed in the 'Sent Items' folder when it is successfully sent from your local Outlook software to the outgoing email server. There is often confusion between the 'Sent Items' folder and the 'Outbox.' Both folders display emails that you send from your Outlook software, but they have one slight difference.

These folders are found in most email services, so they match one-to-one with your email services. Drafts, Sent Items, Deleted Items, and Outbox are the main folders created when you set up Outlook. You can create rules in Outlook to send incoming email to a specific folder, which will be covered in lesson 13.īehind the context menu is several other folders created when you set up Outlook. This folder is where all incoming mail is sent when new mail arrives. The 'Inbox' folder is the primary default folder created. Notice that you have several actions that you can perform on the inbox. The image above is a context window shown when you right-click the 'Inbox' folder. By default, several folders are automatically created for you, but you might want to create your own to customize and organize email. On the left side of your Outlook 2019 interface, there is a section labeled 'Personal Folders File.' The Outlook OST file stores these folders. Sifting through all of your email to find the one that you need can feel like searching for a needle in a haystack. With only a few emails, finding the email that you're looking for isn't difficult, but imagine having thousands of emails and you need to find just one.

How to set up folders in outlook